AXS Fail... I have been a frequent user of AXS: a merchant, a site, an app. I buy concert tickets through the service when the venue or artist points me that way. That ends today. I hope I can still access the tickets I've already purchased for this season and which are supposedly "stored there" for me. My experience today though will have me NEVER buy from them again; I will forgo attendance, even at a favored or exclusive shows, to avoid AXS. You know me... I buy 30 concert tickets a year and 20% or so have been through AXS, so this is a big diss.
Maren Morris No More... We wanted to see Maren Morris with the CO Symphony, especially knowing the Highwaywomen would show for the concert. I was ready to pay plenty for premium reserved seats in the front rows, as I do when Kala agrees to come... no GA slag for this outing; it'd have been $100s each. I had the 'early access pre-sale' codes in hand. I logged in at just the right moment of course expecting simple "charge me too much" but "get me my ask" yet spent 75 minutes attempting to buy tickets where every aspect of access failed. I tried 5 browsers on 3 different systems/OSs; I was asked to reset my password; I completed 2FA multiple times. Experience today with AXS was a nightmare. We will not go to this show (I literally could not buy tix), obviously; and we won't go to Red Rocks or any other AXS ticketed event, ever again.
Root Cause... I really have no idea what root cause for this AXS failure was but my sense is that I was rebuffed to allow scalper friends to scoop the early access tickets for exploitation of fans laters. I know, paranoid much. Capitalism is far from perfect but it's the best system that exists. At least I have the' right' to vote with my $ to go elsewhere. There's also a chance that AXS simply suffered from a rising tide of what we call 'enshitification' of online software and services. Lots of stuff just doesn't work as well these days ~ maybe it's unmonitored AI coding run amok or maybe it's debilitating cost reductions. Whatever it is have you ever tried to get ahold of "tech or customer support" to report or discuss these failures? Contact is often deeply hidden, and if you do find a scheme, it rarely is satisfying. Disappointing state of affairs, don't get me started on deepfakes.
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